Frequently Asked Questions
🌿 About Our Products
Are your herbs organic?
Many of our products are 100% organic and sourced from whole botanicals. Each product listing specifies whether it is certified organic. We are committed to transparency: "what you see is what you get.
Are your herbal supplements FDA-approved?
Our herbal products are sold as botanical supplements and are not intended to diagnose, treat, cure, or prevent any disease. The Food and Drug Administration has not evaluated these statements. Always consult a qualified healthcare provider before starting any new supplement routine.
How should I store my herbs?
Store all herbs and herbal blends in a cool, dry place away from direct sunlight. Keep containers tightly sealed to preserve freshness and potency.
Do your products contain allergens?
Some products may contain allergens such as milk or tree nuts. Please review each product's ingredient list carefully and consult your healthcare provider if you have concerns.
📦 Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping within the US takes 3–7 business days after processing. Expedited options may be available at checkout.
Do you ship internationally?
At this time, we primarily ship within the United States. Please contact us for international shipping inquiries.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to track your package directly with the carrier.
🔄 Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. Please visit our Return Policy page for full details on eligibility and how to initiate a return.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the item and your order number. We will make it right.
📞 Contact Us
How can I reach you?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.
* The Food and Drug Administration has not evaluated these statements. Our products are not intended to diagnose, treat, cure, or prevent any disease.